Hotline County Connection Center – Intake Specialist

Hotline County Connection Center – Intake Specialist

Description :

Belong to a team of unique, intelligent, hardworking individuals that provide an excellent service to communities throughout the state of Colorado. At the Hotline County Connection Center, our team works together to give concerned citizens the opportunity to report suspected child abuse and neglect in Colorado 24/7. Concerned citizens dial one central phone number (1-844-CO-4-KIDS) to report child abuse and neglect anywhere in Colorado. Our team then assures that concerned citizens are directed to the appropriate county child protective services agency where their concerns are heard.

As a part of our county call coverage program, counties throughout Colorado have the ability to contract with our call center so all of their calls are answered by the Hotline County Connection Center. Our team then takes reports of suspected child abuse and neglect for participating counties. Our team conducts thorough interviews with clients to assure their concern is relayed in full detail. Currently, the Hotline County Connection Center contracts with 38 counties for full time services and 7 counties for after hour services. We anticipate that these numbers will continue to grow in the near future.

Intake Specialist Duties:

  • Process phone calls to assure that they are directed to the appropriate county child protective services agency
  • Conduct phone interviews and document referrals of suspected child abuse and neglect while meeting Social Services Rules Volume 7 requirements; referrals are also processed via email and fax
  • Managing a high volume of calls while also documenting high quality reports
  • Handling difficult phone calls related to intense situations such as physical or sexual abuse of children and interviewing escalated callers
  • Understanding the different databases and applications utilized by the Hotline County Connection Center and child protective services in Colorado
  • Conducting one’s self in a professional manner when interacting with community members or professional agencies
  • Flexibility and the ability to do shift work – our shifts range from morning, swing, and overnight
  • Cooperate and work effectively with team members

Education and Qualifications:

  • High School Diploma or equivalent
  • Language proficiency – bilingual a plus
  • Typing proficiency

Pay and Benefits:

  • Pay is broken down into two pay structures
    • Weekday pay: $13.50
    • Weekend/Evening pay: $14.50
    • Overtime pay is a time and a half
  • Hotline County Connection Center employees receive Prowers County Employee benefits including medical/dental, retirement, and life insurance

Contact :

Applications can be obtained and turned in at the Prowers County Annex at 1001 South Main Street, Lamar, CO 81052.

Applications can also be obtained online (Prowers County Employment Application): HERE

Submit via mail to:

Hotline County Connection Center
1001 South Main Street, Suite 241
Lamar, CO 81052
Attn: Ron Trowbridge

Deadline for Applying : Open until filled